I stopped in at an airport restaurant in DC last night which I will not name (I should but I won’t). As I looked up from my menu and saw the young man looking at me with a slight daze ready to take my order, I quickly ordered and was shocked at what I heard. He said what I ordered would take 20 minutes. I picked something else; it also would take 20 minutes. He then informed that everything on the menu would take 20 minutes. I asked him if he understood that this was an airport (I said it jokingly and it was taken that way)! He apologized and said that people needed to show up early for their flights. I was way too shocked to reply. He then said he could do a dish very quickly and I thanked him. It came out in 15 minutes and was micro waved so hot that the steam alone burned my hand. The questions are: Have we forgotten what’s important to our customers? Are we positioned to give them what they value? Have we forgotten to keep asking ourselves these questions so our value increases or at leased stays the same?
History is Not What it Used to be
November 9, 2007
As Orwellian as it may be, if you were to compare a 25 year old high school history book to a modern one (your thinking, this guy has lot of time on his hands) what you would discover is pretty shocking. Not only has the view an opinion changed but so have the facts. Just like the Winston Smith character in George Orwell’s “1984” we are literally changing our history (watch the history channel as proof). When I was a kid, George Washington was a great general and war strategist who defeated the British at ever turn, without lying and sporting a set of wooded teeth (it makes since that a guy with wooden teeth would have nothing to hide). Today, we are taught he only won about 2 out of about 70 battles and midway through the war was going to be replaced for not being effective enough (being 2 for 70 will do that to you). He also never had wooden teeth. They were made from lead and whale teeth (ivory), which means he could have defeated the British with his breath. The question is, did we get updated history information? Or do we write our history to make ourselves feel better about our past? I was talking to a lady from London who informed me that it’s common knowledge in England that they sent the 2nd string warriors to the colonies and the best soldiers were fighting in other parts of the world (sounds a bit defensive but historically makes since). Before I go any further and offend the diehard George Washington fans (if in fact you think you are George Washington this post is not your biggest problem). I would like to state was has not changed in our history about the first president (technically he was 7th or 8th but the first after the war). He was a man in an experimental government that was in trouble early on. The people around him suggested the only way to keep the peace among the colonies was to create an American monarchy and make him King. That would make his descendents heir to the throne. It would have given George supreme power and be much easier to manage since they all new how it worked long term. But George said no, he would not do it, too many people died for the freedom to try something new. That makes him more than just the father of our country. It makes him an extraordinary human being who is responsible for a lot of great things we enjoy about our country (there are a lot things we can improve but people keep moving here from other countries so it must be pretty good). It also makes him a real hero. Changing our history maybe a normal human reaction to time passing, we do it in our own lives. My college days have become more interesting (I’m not sure if I really remember 1984), and as I tell stories of my rise from a good peewee football player to the guy who struggled a bit later on (the truth is I threw 8 interceptions in one game which is some kind of a record I’m sure) it makes sense that time has a way of covering up the facts that don’t help us much (if I’m still telling high school football stories I need to get a life). I think companies do the same thing, we forget what did not work 10 years ago and we try it again. We look back at a merger and say that was not that bad, when it was very difficult at the time. We make history match and support modern ideas as proof that we are on the right track. I’m not sure we can predict the future by looking at the past, but analyzing the real history would surely yield better results than our study of an imaginary one.
Middle-aged Man Seeks Young Opinions
November 9, 2007
A lot of people my age are having difficulty dealing with young people (under 30). As you may know my company has programs on how to manage and motivate younger workers. Its research based, informative and entertaining (I just caught myself plugging my own stuff in my blog, sorry). But the real issue is just adjusting to who these people are. Brilliant and valuable no doubt, but their need to have it their way can be difficult for some. After you’ve reduced the dress code to pretty much a beach party, it’s hard to deal with a 22 year old guy in sweat pants on a Thursday asking if you have casual Fridays. I’m like, sure, it’s called naked Fridays. If we are going to be effective with younger people and have the ability to motivate them we will have to adapt. We also have to see how they view us. I had a young person tell me the reason my computer crashes is because I’m old! Then they said when they asked me a question, they wanted the answer, not the history of the answer! Ok, I get it; I have some how become middle-aged. But it was just yesterday that I was 20, good looking, full of energy and ready for anything. Ok, it was not yesterday its was1982! The question is: If I know that I need to motivate younger people by praising them along the way to the goal because that is what they grew up with; and I know they need short tight deadlines (not the “in twenty years you will have my job” crap)! How can I deal with my opinion about their future? Research shows that each generation is uniquely suited to be effective in the world they will inherit, but will it hold true for these people? I can’t visualize the guy who told me he could not work late because the only reason he took the job was to pay for his Jeep and if he works late he will not have enough time to drive it. As the future of America, If you are under 30 please respond, I would like to hear your comments.
Posted by Ginger Dailey Wynn 





