New Program for Educators on Generational Differences

May 11, 2011

Generations Working Better Together: Educational Influence

This extremely informative, entertaining, solutions-based session explores why younger and older people don’t see eye to eye. From dealing with coworkers and parents of a different generation, to handling the entitled behavior of the students without losing your mind, this research-based program shows it’s possible for baby boomers and Gen X and Y individuals to work well together in an educational environment.

Additional programs by motivational educational speaker Garrison Wynn


Tsunamis, Unrest in the Middle East and Economic Recovery: The Value of Worry

April 8, 2011

With a current world picture that includes tsunamis, unrest in the Middle East and a struggling economic recovery, it might be tempting to say that the Mayans were right and we’re approaching the end in 2012. Maybe the Mayans were just good at math, which we all know can be helpful but won’t necessarily get you a date. (We tend to remember Olympic champions but rarely sing the praises of a mathlete.) Just because an ancient civilization did not outlive its own calendar doesn’t mean it’s the end of the world for us.

Stress and WorryWe like to think that these unstable conditions around the world are new and shocking events never before seen. But the truth is that the Japanese invented the word tsunami, which means clearly this is not their first rodeo. (I’ve actually seen a Japanese rodeo, and it definitely appeared to be their first.)
Likewise, rebelling against governments is absolutely nothing new; it’s the foundation of the United States. Those of us who think our economy is really bad have never ridden the chicken bus in Mexico. (You know, that bus you’re on when you realize all the native riders are holding farm animals … and somehow you get the idea their economy is a little different from yours.)

The reason a series of unfavorable current events can intrigue us so much is simply this: We like bad news. As a culture, Americans tend to fan the flames of panic. From the post-earthquake and -tsunami videos, you might conclude that the Japanese don’t seem to be panicking. Don’t be fooled; they’re panicking – their panic just looks different from ours. Their panic does not give the appearance that Godzilla has come to town. That image of panic is one that the Japanese created for us, an American film audience that enjoys that stuff. We feed off it.

But sometimes we also let it bog us down. No matter how bad things get, circumstances do not create the quality of our life. We do. How we think and feel about what goes on and the belief systems that we hold create what we think of the future.

Worry is not the symptom of a problematic life. It is, in fact, the problem. Worry that does not create an action pretty quickly is useless. As you may have heard before, action creates opportunity. Fear creates action that we probably should have thought through a little better first.

We are concerned about a younger generation that doesn’t seem to have a sense of urgency; they don’t seem to be worried about the things we think should cause them worry. But maybe these young people are proof of the latest evolution of the human condition. Maybe we’re evolving to the point we’ve finally realized that chronic dread is just not helpful enough. It’s like a 50-year-old person dealing with a technology problem. He’ll see it as an all-day problem, whereas the 25-year-old is just looking for one of many solutions that he actually knows exist. It’s easy to say that this new generation may lack the efficiency of the previous generation; after all, we worked hard to make sure they didn’t have to work as hard as we did. But the truth is, as usual, we all have a lot to learn from each other.

Concern (which is nothing more than worry conveyed with a more effective expression on your face) is important because it drives us to make plans and prepare ourselves for the future. For example, seeing a glass as half empty can help a lot of us to consistently keep our glass full. But critical thinking is not the same as a fatalistic outlook.

My ultimate point is to stop worrying so much about things we can’t do anything about and to take specific action on the things we can actually influence. To that end, here are six things we can do to be more effective about how we think.

  1. Quit talking so much about how bad everything is, because ultimately you’re using your charismatic influence to lower the performance of the people around you.
  2. Watch television news a little less and the History Channel a little more. (Don’t take this to mean that you should stay up until 4 a.m. watching Hitler documentaries.)
  3. Focus on making the people around you feel valuable, because people who feel valued make fewer mistakes, are more loyal to you and have a better outlook on life. It’s why corporations and associations spend money on motivational speakers.
  4. Adopt modern business practices. Communication has changed, and social media is having a dramatic effect on everything from brand awareness to customer service to generating big revenue. Social media is simply word of mouth on steroids; it’s the natural progression of technology-aided communication. First came tribal drums, then smoke signals, then the telegraph (although I think there may have been a few things in between smoke signals and the telegraph), then the telephone, then the computer/Internet, and now social media.
  5. Remember that, when dealing with younger people, you need to let them know that “now” means now. With their
    With their lack of a sense of urgency, they sometimes don’t understand that “now” means “Stop what you’re doing and focus on this other thing pronto!”
  6. Use all the effort that you put into worrying about the future into creating your own future.

The value of worry is that, in small, well-applied doses, it motivates us. The problem is we are not a culture known for our love of moderation!
Whatever hitches and hiccups we might experience right now, we are probably not the first ones to face them, nor are we the first ones to solve them. Frankly, it doesn’t take genius to succeed. Throughout history, we humans have achieved through persistence and resilience. In fact, our research shows that when a high percentage of top performers were asked about how their brilliance created success, they simply said that (1) they were not as smart as they were relentless, and (2) a more intelligent person would have quit long before they did.

Motivational Speaker – Author – Consultant –  Garrison Wynn


Does social networking create antisocial behavior?

October 13, 2010

Remember when social networking meant you went to local networking meetings to connect with supposed rainmakers who could refer business to you? You would eat some rather tough chicken and be exposed to a den of losers whose homemade business cards left you wondering why you showed up in the first place. I once met a psychic attorney at one of these functions who said he knew when someone was going to be sued in the future. I got a little nervous when he kept insisting that I hold onto his card.

In the old sense, social networking to strike up some winning business prospects entailed spending time with a few losing prospects. Times have changed. I’m not saying there are fewer losing prospects out there… but nowadays we have the ability kind of “speed-date” our way past them to concentrate on the keepers.

That’s because these days, the term networking most often refers to online connecting, through Facebook, Twitter, LinkedIn and other electronic interfaces. Everyone is doing it – some companies to great effect, and some students to great detriment. (Is it really worth flunking out of school because you’re up until 5 a.m. responding to the 800 friends you have worldwide?)

Social Media: Productive or Destructive?

Without a doubt, social networking can strengthen your career and expand your possibilities. It’s a cheap, powerful way to connect. It generates relationships and situations you can capitalize on with face-to-face networking. You create connections with influencers and experts that would take years to achieve in person. Social networking builds brand awareness, enhances your company’s image, prevents reputation problems, increases customer loyalty, reveals new markets and business opportunities, and keeps your key employees on the cutting edge of innovation.

With the power and potential of social networking, will we soon forget how to deal with humans face to face? Will we lose our ability to interact? I have seen some young hotel clerks who have clearly lost contact with the “hospitality” part of the hospitality business.

Taken to an extreme, the pervasiveness of social media networking among younger generations in particular leads some people to speculate that someday we might all be loner robots living in isolation and glued to our devices. Already, socializing electronically for middle school students means you can hook up, break up and develop teen angst with people you’ve never met! You’ve got to wonder what that looks like in the future. Will people be married through Facebook? Do you promise to stay together until … what? Some big server goes down?

Is it possible for social networking to cause antisocial behavior? I don’t mean that spending a lot of time on Facebook will make you a serial killer (although you might connect with people you could easily imagine strangling). It’s just that if you spend your Friday nights with online friends, isn’t that an indication that you don’t actually have any real friends?

Making Social Media Networking Work

The truth is that social networking actually creates great trust among people and brings them together, while also helping us to avoid getting together with people we should definitely deal with from a distance. Think about it: With certain coworkers, you know you’d function as a better team if you could just get information from them and not have to deal with their psychotic personalities. (A person can be only so annoying in text.)

The key is knowing how to use social networking to your own benefit or the benefit of your employer (not just for sending photos of yourself drunk to people you don’t know that well and twittering that you’re heading to the bathroom). Social networking is not just the future; it’s a good future if you do it effectively.

As you strive to manage all the information that this complex modern life requires you to deal with each day, consider whether you’re spending time with the right people. Think of that loser buddy from high school who just contacted you on Facebook – the one who still drives the same car from senior year… What’s he doing for you? On the flip side, consider what other people get from reconnecting with you. If you’re hanging out with people more successful than you, that might make you the loser buddy. But surely it’s better to be a loser pulled up by winners than to be a moderate success who gets dragged down by loser buddies.

Social networking allows you to explore – even exploit – those dynamics. You get to learn from those who are successful and not waste your time with people who have nothing to offer. Be advised, though, there are weirdoes out there. Quite a few people I knew in the ’80s have resurfaced to say hello and only one of them turned out to be a stalker.

Natural progression

Concern that the latest networking technology will jeopardize face-to-face connections is nothing new. In the late 1800s, people thought the telephone would destroy relationships when it actually ended up building them!

Social networking is yet another development in a steady progression toward better, clearer, faster communication and more fulfilling relationships. While early man once settled for one-on-one meetings and some cave art that seemed a bit vague, through the ages we have embraced written language, the postal service, the telegraph and the telephone to establish, expand and strengthen relationships. In our quest to strike up and cement relationships faster, aren’t social networking vehicles like Facebook, Twitter and LinkedIn the logical next step?


Almost Famous: Success and careers after college

June 23, 2010

In honor of recent graduates: When you finished your schooling, did you know what you wanted to do in life? How long did it take to find a job or profession that “fit” you? Are you still in your original field?

I had the idea that after college I would move back home, my mom and dad would move out, and I’d get the house! I’m being brutally honest; at 21 years old, I had potential but I was much more into partying. In my opinion at the time, I had learned two very valuable things in college: Never run out of beer and only date girls who have their own cars!

What I wanted in life at that point was to be judged according to my wit, knowledge, and education, but I learned that I was really judged by my actions. (I was also judged by an actual judge, but we won’t go into that.)

After college, I started working for AT&T during the divestiture. I learned a lot about office politics but little about what I wanted to do with my life. I came from successful people and I was expected to be affluent, not just earn a living. So, naturally, I wanted to be in show business or become an artist. My education was in psychology, history, and marketing, so it seemed I was only qualified to think deeply about convincing people to spend money in the past!

When we look back through our career tracks, most of us talk about the “path” we were on; but if we really take time to think about it, it seems more like an unblazed trail than a path. Personally, what I traveled was more like that worn area you see in someone’s yard from people cutting through the lawn because they did not have the patience to walk around it.

When I became a corporate department head at a Fortune 500 company at age 27, I was clearly promoted beyond my abilities. People used to mistake me for my own assistant (which does have its benefits when you want to avoid people you have never met). I was forced to learn to be influential, considering that every conversation my management peers had with me started with the word “Son”!

Along my “unblazed” trail, I became a professional stand-up comedian, touring the country and appearing at places like the Comedy Store in Los Angeles and the Funny Firm in Chicago. I appeared with people who are now household names, and one of my ex-girlfriends went on to be a famous movie star. I did some TV and radio and had speaking parts in a few films (which went directly to video). People often ask me how this segment of my career came about. All I can say is I went to an open mic night, and within a year I was earning a living on the road. I did this hot and heavy for six or seven years before realizing that, for me, making people laugh was not enough. I’ve got nothing against stand-up – I just wanted to make more of a contribution. Plus, living in a different city each week and sharing the comedy condo with depressed guys who used to be famous and their tattooed girlfriends with big snakes around their necks … let’s just say it gets old after a while.

Ultimately, I put my business background, education, and show business experience together to create the life I have now. In 1996 I started a research-based training company that specializes in personal influence in areas of leadership, sales, marketing, change management, and safety. Through this company I now speak at conventions 100 times a year. (It’s still a lot of travel but not as many tattoos and snakes … depending on the convention.)

My advice to graduates is to do very little of what you don’t do well and a lot of what you do very well. It’s practical, proven advice that might also sound profound if you are under 25 years old and still hung over from college.


Marriage Success: Happily Neverafter?

June 8, 2010

Washingon Post “On Success” Column  Question: To the shock of even their closest friends, Al and Tipper Gore have announced their separation, after 40 years of marriage. And this is the couple that openly showed affection and wrote the book “Joined at the Heart.” Can a marriage that comes apart still be considered successful? And if Al and Tipper can’t make it, is there hope for the rest of us?

What can you put up with?

Can a marriage that comes apart still be considered successful? I guess it can if you got the results you were seeking – as in, spending a huge part of your life with someone who will no longer live with you, producing 2.5 kids (that half a child is the slow one who didn’t go to college), and losing half your stuff at retirement age. If that is an acceptable situation, then yes, congratulations, you have been successfully married.

I guess if you learned a lesson that is valuable enough, any experience is successful regardless of how it ends. But if the only lesson you learn is that it was the other person’s fault entirely, most likely you cannot call the experience a success. In college and through my mid 20s, I learned that any woman who was really attracted to me was clearly not marriage material!

Those early, self-deprecating insights of mine have given way to data that exists on the topic of marriage, which apparently varies a bit based on whether you are male or female. Most research on how people feel about marriage (which, by the way, no one wants to know) reflects that married men are happier than unmarried men and, paradoxically, that unmarried women are happier than married women. The data has skewed this way since researchers started asking people these questions anonymously fifty years ago. A lot of people – women in particular – feel trapped in unhappy marriages; in such situations, divorce might be an option you explore based on family finances, or on your response to pressure from society/your family/your religion to work it out, or both.

In the Gores’ case, they can’t divorce if they are trying to bring people together for an election or a cause. Can you name one politician who initiated a breakup in the middle of a campaign they thought they were going to win? Most successful men get divorces when they can afford it or if it can’t hurt them politically. However, some of the lawyers I have talked to advise their wealthy clients to get separated rather than divorced because the financial fallout of divorce can dramatically reduce the lifestyle of both spouses. So it really is “cheaper to keep her,” and staying married to a rich person you no longer love seems to be preferred by most women to a divorce that leaves you with no country club membership and considerably fewer pairs of shoes. I’m not saying anyone should think that way; I’m just stating what researchers tell us. (Frankly, it sounds to me like being a marriage researcher is bad for your marriage!)

Let’s get real and personal: Al Gore became very successful and the political campaigns were pretty hard on Tipper, as you may recall. Also, life with someone in the spotlight does not have a great track record for producing happiness. Oddly, when people who have been married for over 20 years co-author a book about how in love they are with each other, a divorce seems to follow shortly afterward.

The reality of marriage is that you marry someone because of who you think they are; and when, after being together for a few years (or 40), you find out who they really are, you have to decide if you can live with that! People do change and grow, but rarely at the same pace or in the same direction. So the key is this: How much do you really like each other and what can you put up with long term? Can you accept the faults that may never improve? Love is wonderful, but the fact remains that you can love someone and still dream of killing them on a regular basis. I think you have to love them, really like them, and be able to enjoy their company with great consistency. If you can do that, then you can overcome the differences in thoughts and feelings that have always made understanding each other a challenge. Many years ago, I gave my wife a half-pound box of chocolates for Valentine’s Day and she said, “Do you know how much weight I will gain if I eat all this chocolate?” I said, “Yes, honey… about a half a pound!” She laughed and said, “That is exactly the kind of answer I would expect from you.” I said, “Well … then our marriage is a success.”


The Innate Secret Advantage: I could dunk too if I were seven-foot-two!

May 27, 2010

Speed, agility, great ball-handling skills, and natural instincts for game pacing and dictating a team’s offensive strategies are hallmarks of the NBA’s best point guards. Muggsy Bogues had those and more, which led to his selection as a first-round draft pick out of Wake Forest University and a successful 14-season NBA career with the Charlotte Hornets, Washington Bullets, Golden State Warriors, New York Knicks, and Toronto Raptors. Bogues was also—and remains—the shortest NBA player in history.

Short in stature and tall on talent, Bogues faced plenty of skeptics who doubted he could play pro ball in an arena where six-foot-three is considered short. And the skeptics seemed to have a point. If your name is Muggsy and you’re five-foot-three, you sound more like a cartoon character than a pro basketball player. But Muggsy’s lack of stature actually seemed to help him. Faster and more maneuverable than the hulks, lower to the ground than even the shortest guards he faced, Bogues used his height to his advantage. In other words, he went beyond talent to use what others saw as his apparent disadvantage (his size) and turn it into an innate advantage.

Bogues made an excellent guard, but a center he could never be. That job goes to guys like Yao Ming. Under a 10-foot rim, Ming’s standing reach of nine-foot-seven pretty much guarantees him the job, agile or not. I’m surprised a guy that tall can get out of his own way! Yet he has starred at center for the Houston Rockets since 2002 and is a huge celebrity in China. It seems that the Chinese are so industrious that they’ve even found a way to manufacture tall people.

In business, however, innate advantages are subtler than Ming’s or Bogues’s size and become evident throughout our lives and professional careers. One top performer used his innate advantage of an engaging smile and aura of sincerity underscored by a clean, honest look. As a result, people just naturally wanted to meet him, talk with him, even pay for his lunch. In time, he used the enormous trust people had in him to his advantage, not by being dishonest but by enhancing his ability to sell insurance based on his gift for being Mr. Likable.

In fact, much of our success is based on appearance and personality. They’re part of the reason image consulting is a multibillion-dollar industry. It often takes an image consultant to transform a person’s least desirable qualities because, let’s face it, we’re not all that honest with ourselves about what might need to be fixed. It’s like a really wealthy man with horrible teeth. How can he have such devastating dental denial? Does he know he scares kids at the pool?

When it comes to advantages, most of us know the good stuff we got dealt; we just don’t use it to get ahead. Yet it doesn’t take a consultant to play up any innate advantage you have in appearance, image, or personality. That job’s for you! Sometimes it’s just a matter of mapping that innate advantage to your goals. This chapter helps you understand the power of your innate advantage.

The Physical Advantage

The world is full of remarkable athletes, but every few years some insanely gifted overachiever commands the spotlight, first by breaking a world record, then smashing it the next time out, and then continuing to obliterate it over and over until we can’t help but wonder what freaky genetics are in play there.

Michael Phelps is that athlete. He dominated the 2008 Summer Olympics, winning gold medals in all eight of his events, including some incredible swim-from-behind, win-by-a-hair victories. And winning by a hair is tough in a sport where all competitors shave their body hair before each event!

The man’s a machine. He regularly trains six hours a day, six days a week, and he smokes pot! That’s impressive! But surely some of the athletes competing at his world-class level must be training and working just as hard. So what’s this guy’s advantage? What’s the deal?

The deal is that the man really is a machine ideally constructed to plow through water. Most people have a wingspan that matches their height, but the six-foot-four Phelps has a wingspan of six feet, seven inches. And yet his legs, proportionally, are the size of someone who’s just six feet tall. He has hands that have been compared to dinner plates, and he wears size 14 shoes. When you see him on television, you think maybe your TV picture is warped, but that’s what he really looks like!

So while an above-average heart and lung capacity power his long-lever arms and dinner-plate hands to create more propulsion than other people his size can muster, his large torso skims boatlike across the surface, followed by short legs that create minimal drag. And then his size 14s shove him forward some more. No doubt about it, Phelps is one maneuverable mutant!

But we’re not done. And I’m not talking about his fondness for pot.

Phelps is also double-jointed. Great flexibility in his shoulders, elbows, knees, and ankles gives him fluidity in his range of motion, creating less disruption to his stroke and greater power in his underwater body-flutter thingy. (I’m running short on anatomy adjectives.) In his book No Limits: The Will to Succeed, Phelps himself puts it this way: “The flexibility in my ankles means I can whip my feet through the water as if they were fins.” That’s as impressive as it is disturbing.

If Phelps keeps succeeding, he might even be as impressive as Lance Armstrong, who overcame testicular cancer that, by the time of diagnosis, had spread to his lungs and brain. Some intense chemo, some intense training, and the guy went on to win a few Tour de Frances . . . Tours de France? Whatever. He won seven of them. It’s a record, regardless of how you actually say it, and one that is likely never to be equaled.

How did he do it? Is he superhuman? A freak of genetics like Phelps? Partly. Armstrong’s heart is one-third more effective than the average man’s, and it’s thought to be almost a third larger (uncommon but not unprecedented among elite athletes). Some of this is likely the result of triathlon training from his teen years, but there is also some genetic component that allowed him to develop an almost superhuman heart muscle. You can’t get that with pull-ups. The Discovery Channel program The Science of Lance Armstrong (I have a hard time just going to the gym, and this guy has his own science?) reported that for unknown reasons Armstrong’s muscles produce less lactic acid than other people’s muscles and that his body eliminates lactic acid more efficiently, leading him to experience less “muscle burn” at the point of peak exertion. He has this great innate ability to push on when most of his competitors are left pushing through the pain.

I don’t mean to minimize the grueling training and pure determination of these two amazing athletes by highlighting their innate advantages. On the contrary! It’s important to realize that they willingly trained to improve whatever assets they could. Phelps might not be able to make his legs any shorter, his wingspan any wider, or his feet more Phlipperish, but his continuous training can stretch his endurance, perfect his stroke, and improve his entry and flip-turn techniques. This guy is just one Darwinian step away from a gig at Sea World.

Phelps and Armstrong might have abnormal heart and lung capacities (and, in Phelps’s case, abnormal lunch capacity—he puts down about 10,000 calories a day). But they’re not content to leave that head start unimproved or undeveloped. They train like crazy to expand what they were naturally given. They recognize and use their natural physiological endowments. That’s exactly what innate advantages are all about for any top performer. We have all heard the saying “It’s not what you’ve got but how you use it.” The real truth is that it’s a lot about what you’ve got, and if you don’t have a lot, you might struggle to compete at the highest level.


Not many Jobs these days: The Steve Jobs Mystique

January 29, 2010

Washington Post “On Success” Column answer to:

Not every product the Apple CEO has introduced has been a hit. So what accounts for the aura of incredible success that surrounds Steve Jobs? Why don’t others who are possibly just as successful become cult figures like he has? Also see The New York Times article on Apple’s new tablet.

The first people to enter any market make most of the money. Jobs not only got there first, but he pretty much invented the market! He saw the potential of a mouse-driven graphical interface when most people were still excited about their Rolodex. (If you are under 30 years old, you might think that’s just a cheap watch.) Steve was also (kind of) kicked out of the company he started for being…well…really weird, and then started another company that his old company bought, making him the CEO again! So, he invented the “high-tech, crazy, in-your-face” entrepreneurial persona. That makes him very “edgy” – and if there is one thing most giant-company CEOs are not, it’s anything that’s even remotely similar to edgy! They are usually pretty stiff and very good at saying things that won’t upset the public, even after they get fired and manage to pilfer a lot of cash on the way out.

Cult status is acquired by being unusual or different and very well known. (I see this personally in my industry with professional speakers) Most highly successful entrepreneurs play to the masses (as in masses of money) and of course do very well. However, you’re not likely to see them on the BIO channel unless they also become a serial killer!


Paying for fame – Washington Post On Success Response

December 8, 2009

Q: How much privacy do super-successful public figures deserve? Do the infidelities of Tiger Woods or former presidential candidate John Edwards change your perceptions of them?

Response from motivational speaker Garrison Wynn

Human beings do the same things regardless of their individual level of fame or talent. We just expect more of people who are well-known because we secretly want them to pay a price for their fame and money. For the general public, it’s a combination of envy and an understandable inability to emotionally put ourselves in their shoes.

Super-success is usually a package deal: You win fame and attention, and the bonus prize is life under a microscope — which just so happens to magnify the good and the bad. So, whether a public figure seeks fame or gets thrust into the spotlight because of some off-the-charts giftedness, the price of that fame is already high. But most of us won’t understand that unless we actually become famous, which means you will more than likely never know (no offense).

Our research shows that a high percentage of people who are willing to do what it takes to become extraordinarily good at something suffer from compulsive behavior. (It’s the foundation of drive.)

Consider: All Elvis Presley wanted in the end was to be able to go to the movies without having to rent the entire theater. He once said it would be nice to be in an audience, not just be there for the audience. That might make a very compulsive person feel he needs a special someone on the side — or maybe it just drives him to eat a lot of peanut-butter-and-banana sandwiches!

Read more “On Success” Questions and Responses from the Washington Post


Lies About A Doomed Economy And Why we Believe Them

September 10, 2009

Time to Hear the Real Truth

As we work our way through this economically challenged period, you’ll notice the economy getting a little better. Even media outlets now understand they’ve begun to lose audiences over the constant negative hype – or should I say “objective reporting”? – so they have to get a bit more honest. Amid all the bad news, a recent CNN newscast uncharacteristically acknowledged that the crime rate is down 38 percent since 1980. As much as it may tick off the doubters, things are getting better, like they always do.

Economic TruthYou know me not to be a Pollyanna; I’m pretty realistic about things. I’m not buying into the end-of-the-world theory. I had to laugh the other day when I came across a TV show called Life After People. You know we’ve fully bought into the doom concept when a show about the world moving on after humans have died gets a prime-time spot. What’s next? How to Be a Regretful Corpse? Let’s face it: Things are getting better and there is nothing we can do about it. 

Six Signs That Our Situation Is Getting Better

A Time Line for 2009

  1. The swine flu headlines, coupled with major use of the word pandemic, turn out to be overblown. When it comes down to it, this sensationalized flu was just – well, the flu. And a weak flu at that, claiming fewer than 500 lives in the United States. Let’s put that into perspective: Each year in the United States, car accidents kill about 50,000, the flu kills about 36,000, and at least one guy dies from getting sick in his car. In reality, cars and the regular old flu are relatively deadly but we shrug them off as negligible hazards because we’d rather obsess about the swine flu! I guess swine flu sounds so much more menacing and devastating, like evil devil-pigs are scheming and plotting to infect your neighborhood. (When we’re no longer impressed by swine flu, we can worry about the newest health threat, the H1N1 virus. Just hide your disappointment when you learn it’s another name for swine flu.) 
  2. We ignore clear signs that the real bad news is drying up. The other day I honestly thought I was watching the Michael Jackson Channel. The Glittered Gloved One had his fame and income-generating ability reconstituted in the only way that seems to work consistently: He died. He was a great talent, for sure, and his resurgence of fame is proof that there was not enough bad economic news to edge out the coverage of his passing. 
  3. People work hard to take the encouraging edge off of any statistic that shows economic improvement. You’ll hear something like this: We did not lose as many jobs as we predicted last month but unemployment is still high. Translation: We made a negative prediction that we hoped would get attention, and it turned out we were wrong. But just because the rate of job loss is topping off does not mean people have enough jobs. So things are bad, even if they are not quite as bad as we’d hoped
  4. USA Today begins to print lame recession stories. In “One Step Back: Retail Sales Slip; Jobless Claims Tick Up,” we learn that retail sales slid 0.1% in July after increasing 0.8% in June. While a cursory reader takes in the headline and thinks we’ve tanked again, readers with a greater attention span get the bigger picture: Hello, we’re still up 0.7%! And the really astute reader sees that these numbers are all just fractions of a percent. Other headlines help confuse the issue: “Economy Seems to Be Coming Back; Consumers Not So Sure,” followed by “Stocks Drop as Investors Worry About Consumers.” So who do we believe? The consumers reading the headlines? The investors reading the consumers? Or the analysts reading the actual numbers? If I were a betting man, I’d go with the actual numbers…but that’s just me.  
  5. We start talking about Iraq again and pretending that North Korea is a threat. Let’s get real. We might not be the most popular country on the planet, and we have our drawbacks as a culture and people. But I have hung out with high-ranking U.S. military officers who told me that we could beat any country in a war over the weekend “if we had to – if only they would let us use all the cool war technology we have!” That’s pretty scary, but it makes a strong point. (It also makes me glad these guys are on our side.) No country is a traditional military threat. (Terrorism, sure – but an invasion? Not so much.) I guess with a 24-hour news station and only about an hour’s worth of actual news to report, we have to worry about something
  6. My 80-year-old dad has gone back to complaining about physical ailments and what’s wrong with whoever just left the room.

 Focusing on the Real Truth

We have to get back to the real truth: Life has it bumps. We overreact and make the bumps worse sometimes, but then we eventually return to the business of living and moving forward.  

Wynn Solutions has found that the most successful people in this slump did not hunker down and ride it out. They fought their way through and even grew in a way that will make them super-successful when the economy is fully restored. Cutting back on sales and marketing or canceling meetings is not the road to success. Neither is reducing the quality of your ingredients to cut costs. (I just ate at a restaurant that served me something that might best be described as a chicken knuckle.) 

My company has been blessed, like many of you have been, with a lot of business in 2008 and 2009, and we all know we did not get there hunkered down. (Even the phrase “hunkered down” paints a picture of someone slumped over in a shallow hole. It’s self-defeating!) We got there by finding our unique edge and applying or customizing it to the shifting needs of our market. As I’ve often said, you can pray, but then you have to get up and act like it worked! You rarely move ahead if you sit on your behind.   

This point is a recurring theme in my new book, The REAL Truth about Success: What the Top 1% Do Differently, Why They Won’t Tell You, and How You Can Do It Anyway (published by McGraw-Hill and available worldwide in bookstores on October 9th and on Amazon.com now). Through a decade’s worth of interviews, I’ve learned that some of the nation’s most successful people get where they are by acting on some distinctive edge or personal advantage. They aren’t necessarily the best or brightest or even the most talented – but they know what’s special or unique about them and put it into play, positioning them well in a competitive market. 

And much like the headlines above, our interviewees were a bit evasive about the real truth … mainly because the truth might not sound intriguing or impressive enough! 

We found that people at the top often give misleading answers when you ask them questions about how they got there. In fact, they tend to give reasons for success that sound identical to answers we got from people who are not very good at what they do. We heard far too much consensus, so we changed our method of questioning. “No offense,” we’d say (which is exactly what you say right before you offend someone), “but a thousand people do what you just said and they are not successful like you! They are not No. 1, so clearly what you told us is not your key to success.” The revised approach generated some different answers – some shocking, some ridiculously simple, and some downright weird. 

Ultimately, we discovered that what the top 1% did not have in common was a good attitude, superior intellect, and talent. What they had were advantages that gave them an edge. Everyone has advantages; it’s just that most people don’t know what their advantages are, don’t know how to use them, or have beliefs that make them think they shouldn’t use them. That makes these lies about success much easier to tell than the truth. But the real truth – in my book and in the points above about the economy – is far more encouraging than the “spun truth” that we’re fed every day.
More on economic speaker Garrison Wynn.


Can Gen Y – the “entitled” workers – survive the future?

January 30, 2009

Today’s office is fertile ground for generational clashes and misunderstood mindsets. With people under 30 (known as Generation Y) working alongside middle-aged managers and coworkers, the established older set often finds it difficult to motivate or understand their Gen Y colleagues. Those who’ve had success report that tactics such as short project phases with tight deadlines and frequent praise along the way to a goal work well to fuel Gen Y. Also, it helps to make sure their work computers are no slower than the ones they have at home.

See, Gen Y children have this expectation of immediacy; this overall air of entitlement even pervades their career paths. It’s not their fault; they’re simply products of an affluent society, modern parenting and the “kinder, gentler” elementary school system they experienced. (Yes, that means we did this to them!)

Some middle-aged managers can’t comprehend Gen Y’s deserve-it-now mindset that’s so different from the prove-yourself work ethic that baby boomers and all earlier generations used to rise through the ranks. Other managers who grasp Gen Y’s conditioning adapt their work culture to more fully engage these younger workers. Yet, even among these managers, I’ve heard lots of concern about the future in the hands of those being coddled.
They wonder what will happen to the world in the hands of a spoiled generation. How will Gen Y survive if the economy tanks and life is not so rosy?

History tells us they’ll adjust – some much better than others. It has happened before. In the roaring economy of the late 1920s, parents struggled to understand why their sons were leaving the farm, why their daughters were riding in cars, drinking and smoking in public, and wearing short skirts. (Oh, the shame of exposed calves!) They wondered: What will become of these spoiled, overconfident, overspending kids under 30 who lack the work ethic they need to survive in the future?

Then the stock market crashed and the depression set in (financially and emotionally). Some found it impossible to cope, and suicide rates soared. Others found it impossible to cope without some sort of outlet: drug and alcohol abuse spiked, and crime rose to an all-time high. In fact, 1931 claims the worst crime wave in recorded history, with John Dillinger, Bonnie and Clyde, Baby Face Nelson and Machine Gun Kelly all going nuts at the same time – and those are just the newsmakers in an era before television or the Internet.

Even so, not everyone went haywire; many survived. They buckled down and changed their entitled ways, but not before the experience carved an indelible mark in their collective psyche.

That’s why your grandparents give you that weird look when you announce you’ve bought a new house or car whenever your income increases. That image of fortune pulling the rug from under the nation’s feet is hard for them to shake. It’s why they save the rapping paper when you give them a present.   

Of course, there’s a significant difference between the Great Depression and a recession or slowdown (which, by the way, most economic experts say we are not in right now). People who tried to withdraw money during the Depression didn’t get an ATM message telling them “there are insufficient funds in your account.” No, in many cases, they heard something more startling, straight from the bank manager: “Sorry, there are insufficient funds in the bank … er … in every bank.” The unemployment rate was 30 percent in 1930 and people were giving away their children because they could not feed them. Nowadays there are measures in place to prevent such drastic conditions. (If you hear some “ thrilled by the sound of his own voice” radio host use the word “depression,” he clearly does not watch The History Channel.)

So, while it’s not likely we’ll experience the depths of the Great Depression again, it’s good to know that even the entitled youths of that era pulled it together. Most of them changed their ways and made it through. Humans have a good track record for surviving their own self-induced catastrophes, and seemingly they come out better for it in the long run.

As history changes, so do its people. The result is that each generation seems uniquely suited to the world it will inherit. We can spout off all day about how modern young people don’t have the mindset or toughness to survive – and clearly some do not. But many do. Our job as their employers or managers is not to make them think like us so they can brave the future. We’re really just supposed to make sure we can get them to do what they need to do right now to get quotas met and money made.

Sure, these concerns about mankind’s future are important and justified, but they can’t help improve the capable but disengaged 25-year-old’s productivity by month’s end. For that, we should try dividing giant projects into digestible bites, with a healthy slathering of praise as each phase gets done.

Oh, and gadgets motivate too – as long as they’re really fast and free!


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